FAQ's

1. How long does delivery take?

We ship all orders within 24 hours, and standard delivery takes 3–5 business days across India.

2. Do you offer free shipping?

Yes, we provide Free Standard Shipping on all orders.

3. Is Cash on Delivery (COD) available?

Yes, COD is available at no extra cost.

4. What is your return policy?

We offer a 7-day return policy. Products must be unused, in original condition, and with all packaging intact. Please read our [Return & Refund Policy] for full details.

5. How do I request a return or refund?

Simply email us at support@casiocity.shop with your order details and reason for return. Our support team will guide you through the process.

6. Do your products come with a warranty?

Yes, all eligible products are covered under a 1-Year Warranty against manufacturing defects. Please check our [Warranty Policy] for details.

7. What if I receive a damaged or wrong product?

If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery at support@casiocity.shop  and we will arrange a replacement or refund.

8. How can I track my order?

Once shipped, you will receive an email/SMS with your tracking number to track your shipment.

9. Do you ship internationally?

Currently, we ship only within India.

10. How can I contact customer support?

You can reach us at 📧 support@casiocity.shop during our working hours:

• Monday to Saturday: 10:00 AM – 7:00 PM (IST)

• Sunday: Closed