Warranty Policy

At casiocity.shop, we stand behind the quality of our products and want our customers to shop with confidence. All eligible products come with a 1-Year Warranty from the date of purchase.

What is Covered

  • Manufacturing defects in materials and workmanship.

  • Faults that occur under normal usage conditions.

  • Battery and strap issues (only if they are defective at the time of delivery).

What is Not Covered

  • Damage caused by misuse, accidents, or mishandling.

  • Normal wear and tear (scratches, fading, strap damage due to regular use).

  • Water damage if the product is not water-resistant.

  • Unauthorized repairs, modifications, or service by a third party.

Warranty Claim Process

  1. Contact our support team at 📧 support@casiocity.shop with your order details and proof of purchase.

  2. Provide clear images/videos of the defect for verification.

  3. Once approved, we will arrange for repair, replacement, or exchange of the product at no extra cost (subject to warranty terms).

Important Notes

  • Warranty is valid only with original proof of purchase from casiocity.shop.

  • Replacement or repair does not extend or renew the warranty period.

  • In case the exact product is unavailable, a similar model of equal value will be offered.

Contact Us

For warranty support, please reach out at:
📧 support@casiocity.shop